|
|
|
|
 |
Backorder Policy:
On multiple item orders, all items in stock will be shipped. Back ordered items will be shipped as soon as possible unless order states “Do not backorder”.
Shortage:
Claims of shortage of materials or products must be reported within 30 days from the date of shipment. Any deduction without authorization will not be allowed and will be carried as a balance due.
Damaged Goods:
For shipments received via U.P.S. the claim should be filed directly with Bullhead Fence For shipments received via commercial carrier, the claim should be filed with the carrier and so noted on the delivery bill of lading.
Return Procedures:
We make every effort to ship your orders correctly, but errors are inevitable. All customer service issues are handled by the Customer Service Department.
1. Please notify our Customer Service Department of any questions. Our customer service representatives will do everything possible to satisfy your needs.
2. In order to answer your questions and serve you better, please have a copy of your packing slip and/or invoice when you call.
3. If a return is necessary, the Customer Service Department will give you a Return Goods Authorization (RGA) number. This number must be marked on the carton(s) to be returned. Any merchandise returned without an RGA number marked on the carton will be refused. Product being returned must be shipped via UPS or FED EX. The warehouse cannot accept anything sent via US Mail.
4. We must be notified of any shipping error within 10 days. We cannot accept returned products under any circumstances after 60 days. All returns are subject to inspection.
Limited Warranty:
Bullhead Fence shall not be liable for any injury, loss or damage arising out of the use or inability to use any item sold by us. Our only obligation in lieu of all warranties expressed or implied is to replace any item proved to be defective. The user must determine the suitability of the product for its intended use, and assumes all risk in connection therewith.
|
|
|
|
|
|
